Quite often the only time a system review is done is when the business is that frustrated with their existing system that they make the decision to replace it.
Organisations should look at a process of continual improvement to their systems to ensure that they are facilitating the business and are “tweaked” when the business has a change. Quite often this can just be a small configuration change to a system to ensure it is supporting the process. If a system is left unattended while the business changes, then people can become disgruntled against the system and even if it could be changed to support the process, negativity towards the system has spread throughout the organisation and it will be hard to build up positivity towards it again.
If the business outgrows the system in terms of functional requirements or has a change that the system cannot support (eg – multiple currency when moving into other regions of the world), then this will be highlight through the systems review and the organisation can make the decision to invest in a new system, either across the board or adopt another system for this particular functional area or change. This should be a structured process with appropriate business representatives to ensure the right decision is made. Accountability is also then put on those involved so they feel some ownership over the decision that is made.
System reviews can be as easy as incorporating into the end of a monthly management meeting to ensure there have been or will be any business changes where there is a question as to if the system can support them.
If you would like any assistance performing a systems review or some guidance on how you could run such a process internally then please don’t hesitate to contact us and feel free to share this article on your social media pages using the share icons at the top of this page.
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